The Momentous Leap- Day 10: The Dynamics of the Chaordic Zone

Dee Hock, the founder of VISA, coined the term “chaordic”. Hock argues that traditional organizational forms can no longer work because organizations have become too complex, advocating a new organizational form that he calls “chaordic”, or simultaneously chaotic and orderly. He credits the worldwide success of VISA with its chaordic structure — it is owned by its member banks that both compete with each other for customers and must cooperate by honoring one another’s transactions across borders and currencies.